Fault finding and install are not the same, there will be a separate charge.
We charge per hour on fault-finding. This means, if we correct the fault within the hour, we charge for the full hour. Please, bear this in mind.
When carrying out fault-finding or electrical work where you are being charged by the hour, if we have to return we may restart from the same time that we left off from or start at a new time. Please, bear this in mind.
We do not decorate, please, bear this in mind, that you will have to decorate or employ someone to decorate for you.
If anyone tampers with our work at any time this will invalidate your guarantee.
Parking Fee will be added. Please bear this in mind.
If we have to pick keys up to carry out work and then return them locally within 2 miles we charge £10 plus VAT, please bear this in mind.
If you have booked a job in and wish to cancel it, then you need to give us sufficient notice because more than likely we have turned other customers away so that we can honour your slot. If you wish to cancel the job 24 hours beforehand, you will need to call to inform us, do not email us because we will not be able to read our emails whilst driving and working. But if any materials have been ordered on your behalf, there will be a charge. Failure to provide us with sufficient notice will result in a charge, our minimum charge is between £35-£100 plus VAT.
If you have booked a job and wish to cancel it 48 hours beforehand, you may call us or email us, but if any materials have been ordered on your behalf, there will be a charge. Failure to provide us with sufficient notice will result in a charge, our minimum charge is between £35-£100 plus VAT.
If a job is booked in out of office hours and cancelled without sufficient notice there will be a charge. Please, bear this in mind.
If the customer or a designated person leaves the engineer at the premises and does not supervise the job, any changes or returns to the premises that the engineer has to do, there will be an extra charge, please bear this in mind.
We install/fit Chandelier/lights but we do not fit trinkets. Please, bear this in mind.
We reserve the right to record some calls for training purposes.
For cookers/ovens we only give a 30 day warranty on any parts that have been installed. This is due to heat. These are electrical items, not appliances, please, bear this in mind.
For any materials purchased or used on your behalf your invoice will be your guarantee but the receipt belongs to the purchaser, which is us, the company.
If any invoice or certification has been lost or misplaced by the person/company there will be a £30.00 plus VAT administration charge to re-issue.
You will also find more of our Terms and Conditions on our service pages in accordance with the service that you need.
All Certification will be emailed over to the client and we aim to do this within 5 working days.
Quotations are only guaranteed for three months unless stated otherwise by the engineer.
We take payment straight away. Companies who wish to pay later by invoice must make this very clear before we arrive and before any work has been ordered.
For lamps of any kind and transformers of any kind we only give a 30 day warranty. This is due to heat. These are electrical items, not appliances, please, bear this in mind.
We are VAT registered , please bear this in mind that at the end of the job it will be added to the cost of the job.
You only pay for one engineer when one is arranged to come out to you unless this has been agreed beforehand or later between both parties. Please, bear this in mind.
If we have to post documents we charge a minimum payment of £10.00 plus VAT because this will be recorded. Please, bear this in mind, or £5.00 if you want us to just post it, but we take no responsibility for any lost documents.
For insurance purposes and health and safety, we do not remove our shoes. Please, bear this in mind.